FAQs

Frequently Asked Questions about Petworld Studio

At Petworld Studio, we strive to provide our customers with the best possible experience. Below are some common questions we receive from our valued customers regarding our products and services.

What is your return policy?

​Our return policy allows you to return products within 30 days of your purchase for a full refund, minus shipping charges, if you are unsatisfied with your order.​ To initiate a return, please contact us.

How long do orders take to process?

We aim to process and ship out all orders within one business day. Once your order is processed, you will receive an email confirmation with tracking information

Do you offer free shipping?

Yes, Petworld Studio provides free shipping on all orders within the United States. This ensures that you receive your products without any additional shipping costs.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately We will work to resolve the issue promptly and ensure you receive your products.

How can I contact customer support?

You can reach our customer support team via email at petworldstudio123@gmail.com. We are here to help and will respond promptly to any inquiries you may have.

What if I’m not satisfied with my product?

If you are not 100% satisfied with your purchase, simply return the item within 30 days for a full refund, no questions asked. Just send us an email at petworldstudio123@gmail.com to initiate the process.

What should I do if I don’t receive my refund?

If you have not yet received your refund, first check your bank account, then contact your credit card company as it may take some time to officially post. If you have completed these steps and still have not received your refund, please reach out to us at petworldstudio123@gmail.com

We hope these FAQs help you have a better understanding of our products and policies. For any additional questions or concerns, feel free to contact us directly! Thank you for being a part of the Petworld Studio Family.